Hey! Thanks for choosing Mendocinos — your go-to spot for fresh flavor, made right here in Austin.
Here’s everything you need to know about how we handle deliveries and online orders
Delivery Zone
We deliver within the Austin, TX area, taking 51 Rainey St, Austin, TX 78701 as our main reference point.
If you’re nearby, we’ve got you covered!
If you’re not sure whether we deliver to your address, shoot us a quick message and we’ll confirm it for you.
Service Hours
Delivery: 10:00 a.m. – 3:00 p.m. (Mon–Sun)
Online Store: 24/7 — you can place your order anytime!
Orders received after delivery hours will be prepared and delivered during the next available window.
Delivery Time
We usually deliver within 30–60 minutes, depending on traffic and kitchen volume.
We always do our best to keep things fast and fresh, but sometimes Austin traffic has other plans.
Order Confirmation
Once your order is confirmed through our website, it goes straight to our kitchen team — so changes or cancellations might not be possible if it’s already being prepared.
If you need to modify something, contact us ASAP at [add your email or WhatsApp here], and we’ll do our best to help.
Food Quality & Packaging
All meals are prepared fresh, following high-quality and hygiene standards.
We pack each order carefully to keep it hot (or cold) and tasty all the way to your door.
Still, a little variation in temperature or texture might happen during transport — totally normal.
Delivery Fee
Delivery fees are calculated based on your location.
Any promotions, free delivery offers, or discounts apply only when stated and under the specified conditions.
Receiving Your Order
Please check your order as soon as it arrives.
If there’s any issue — missing item, wrong dish, or damaged packaging — let us know within 15 minutes of receiving your food.
After that time, we may not be able to process claims.
Refunds or Replacements
Because our food is made fresh, we don’t accept returns.
If something’s off with your order (wrong item, quality issue, etc.), we’ll review your case and offer a refund or replacement when appropriate.
Privacy & Data
Your personal info stays safe with us — it’s only used to process your order and make your Mendocinos experience better.
Need Help?
We’re always happy to help!
📧 Email: hello@eatmendocinos.com
📍 Location: 51 Rainey St, Austin, TX 78701
🌐 Website: https://eatmendocinos.com/
